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Terms & Conditions

These Terms and Conditions ("Terms") govern the provision of driveway, landscape gardening, and groundworks services by Pavescape (referred to as "we," "us," or "our") to you (referred to as "the Client" or "you"). By engaging our services, you agree to be bound by these Terms. We recommend reading them carefully. These Terms apply to all quotations, contracts, and work undertaken unless otherwise agreed in writing.


1. Definitions

  • Contract: The agreement between Pavescape and the Client, including the quotation, specification, drawings, and these Terms.

  • Services: Driveway installation (e.g., block paving, shingle), landscape gardening (e.g., design, patios, turf, fencing), and groundworks (e.g., excavation, drainage, foundations).

  • Goods: Materials supplied as part of the Services.

  • Site: The location where the Services are to be performed, in Hertfordshire, Bedfordshire, or Buckinghamshire.

2. Quotations and Contract Formation

  • Quotations are valid for 30 days from the date issued and are based on information provided by you, including site measurements and conditions.

  • Acceptance of a quotation forms a binding Contract. Any variations must be agreed in writing.

  • Prices are fixed unless affected by unforeseen changes (e.g., material cost increases due to market fluctuations or statutory changes). We will notify you of any adjustments.

  • A non-refundable deposit (typically 10-50% depending on project value) is required to secure booking and cover mobilisation costs. For projects over £20,000, a staged payment schedule will be agreed.

  • We reserve the right to request a bank reference for larger contracts.

3. Scope of Work

  • We will perform the Services in a professional, workmanlike manner using suitable materials.

  • Any discrepancies between specifications and drawings will be resolved in favour of the specification.

  • You must obtain all necessary planning permissions, consents, or approvals. We accept no liability for non-compliance.

  • We are not responsible for work on land not owned by you unless confirmed in writing.

4. Variations and Additional Work

  • Changes to the scope (e.g., due to hidden hazards like underground services, rock, or tree roots) will be treated as variations and may incur additional costs, agreed in writing.

  • If variations are required for safety or compliance (e.g., SUDS drainage regulations), we may suspend work until agreed.

  • Oral instructions are not binding; all changes must be confirmed in writing.

5. Payment

  • Payments are net, with no discounts or retentions unless agreed.

  • For projects under £20,000: 50% mobilisation payment 1-2 months before start; balance on practical completion.

  • For projects over £20,000: Staged payments as per schedule.

  • Invoices are payable within 7 days. Late payments incur interest at 8% above the Bank of England base rate, plus debt recovery costs.

  • We reserve the right to suspend work and remove materials if payments are overdue.

  • All prices include VAT where applicable.

6. Site Access and Responsibilities

  • You must provide free access to the Site during our working hours (typically 08:00-17:00, Monday-Saturday), including storage space, water, and electricity at no cost.

  • You warrant the Site is free from hazards (e.g., underground cables, pipes, or obstructions) not disclosed in writing. We accept no liability for damage to undisclosed items; repair costs are your responsibility.

  • You are responsible for securing the Site, including against theft or damage to Goods after delivery.

  • We will minimise disruption but accept no liability for damage caused by weather, third parties, or normal construction activities (e.g., vibration near structures).

7. Delays and Force Majeure

  • We aim to complete work within estimated timelines, but time is not of the essence unless agreed.

  • Delays due to weather, supply issues, strikes, or events beyond our control (force majeure) extend timelines without liability.

  • If you postpone the start date with less than 7 days' notice, a fee of up to 15% of the Contract value may apply.

8. Materials and Goods

  • Goods remain our property until full payment. Excess materials are ours and will be removed.

  • Natural materials (e.g., timber, stone) may vary in colour, texture, or appearance and weather over time—this is not a defect.

  • We accept no responsibility for plant material or turf after completion; maintenance is your responsibility. Care instructions will be provided.

  • Waste disposal is our responsibility, compliant with UK regulations.

9. Warranties and Defects

  • Workmanship is guaranteed for [e.g., 5 years] from completion, subject to proper maintenance.

  • Defects due to poor workmanship must be reported in writing within 7 days of discovery. We will remedy at no cost if valid.

  • Warranties exclude damage from misuse, weather, animals, or neglect (e.g., inadequate watering of plants).

  • Third-party product warranties (e.g., materials) are passed to you.

10. Complaints and Disputes

  • Complaints must be submitted in writing within 7 days of completion.

  • We will investigate promptly and remedy faults where liable.

  • Disputes are governed by English law; we encourage mediation before court action.

11. Cancellation and Termination

  • You may cancel within 14 days of Contract formation (cooling-off period) under Consumer Contracts Regulations, except if work has started with your consent.

  • Cancellations after the cooling-off period or within 3 days of start incur a 15% fee, plus non-refundable deposits.

  • We may terminate if you breach Terms (e.g., non-payment), recovering costs incurred.

12. Liability

  • Our liability is limited to the Contract value. We exclude liability for indirect losses (e.g., loss of use, profit).

  • We hold public liability insurance up to [e.g., £5 million]; details available on request.

  • We are not liable for pre-existing Site issues or third-party actions.

13. Data Protection

  • We process your data in accordance with our Privacy Policy (below).

  • Photographs of work (before/after) may be used for promotion unless you opt out in writing.

14. General

  • These Terms supersede prior agreements.

  • If any provision is invalid, the remainder remains enforceable.

  • Notices must be in writing.

  • We may update these Terms; continued use constitutes acceptance.

By accepting our quotation, you confirm understanding and agreement to these Terms.

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